Booking and Payment

Deposits, payment deadlines, cancellations, and refund policies for our yacht tours in Kefalonia.

🛥️ Last-Minute Daily Charter Policy

(for bookings made less than 45 days before departure)
  • For all the bookings made online the full amount should be payed. 
  • In case of cancellation less than 48 hours before the trip date, or in case of no-show on the day of the trip, no refund will be provided, unless there is a serious health issue or another valid reason. In such cases, there may be the possibility to transfer the booking, subject to approval by the reservations department.
  • Cancellations must be submitted in writing.
  • If guests arrive more than 30 minutes late, the booking may be considered cancelled, and no refund will be given.
  • The captain may delay or reschedule the cruise due to unsafe weather conditions. A full refund will be offered only if no alternative date or time can be arranged.
  • The final number of guests must be confirmed when booking.
  • Additional guests who have not been declared in advance will not be allowed to board the vessel.
  • Pets are allowed on the boat upon prior arrangement, with an additional cost.

🛥️ Early Bookings Charter Policy

(for bookings made more than 45 days before departure)

 

  • A 25% deposit is required to confirm the booking.
  • The remaining balance must be paid at least 10 days before the trip.
  • Cancellations must be submitted in writing.
  • In case of cancellation less than 48 hours before the trip, the deposit is non-refundable.

💳 Payment Options

  • By card on the website
  • Online card payments via Stripe.
  • For last-minute reservations made less than 48 hours before departure, cash payment at the marina may be arranged upon request.
  • Payment by invoice (bank transfer).
     
    Please make payments to:
    Beneficiary: TOUELV NOTS NEPA
    Bank: National Bank of Greece
    IBAN: GR6001101210000012100627749
    SWIFT/BIC: ETHNGRAA
     
    Payment Reference:
    Please include your full name and charter date (or booking ID) in the payment description so we can identify your reservation.
     
    Important Notes:
    — Please make bank transfer payments only after confirmation and agreement with our booking manager.
    — ⁠Your booking will be confirmed once the payment is received.
    — ⁠Please send us the payment confirmation via email after completing the transfer.
    — ⁠Any bank transfer fees must be covered by the sender.

FAQ

Passport or ID details are required by the Port Authorities in Greece for all passengers onboard. This is a legal requirement and ensures your cruise is properly registered and insured. Your data is used strictly for official purposes.

Passenger lists must be submitted to the Port Authorities in advance. For this reason, we require all details at least 24 hours before your cruise. Without this information, the cruise cannot legally depart.

In most cases, full payment is required in advance to confirm your booking.

For last-minute reservations (less than 48 hours before departure), cash payment at the marina may be arranged upon request and subject to availability.

  • For bookings made more than 45 days before departure, a 25% deposit is required.
  • The remaining balance must be paid at least 10 days before the trip.

For bookings made less than 45 days before departure, full payment is required.

Cancellation terms depend on how early your booking is made:

  • More than 45 days before departure:
    A 25% deposit is required. If you cancel less than 48 hours before the trip, the deposit is non-refundable.
  • Less than 45 days before departure:
    Full payment is required. If you cancel less than 48 hours before the trip or do not show up, no refund will be provided.

All cancellations must be submitted in writing.

No refunds are provided for cancellations made less than 48 hours before the trip or in case of no-show.

In case of a serious health issue or another valid reason, we may offer the possibility to transfer your booking, subject to approval.

The captain may delay or reschedule the cruise if weather conditions are not safe.

  • If an alternative date or time can be arranged, your booking will be moved accordingly.
  • If no alternative is possible, a full refund will be provided.

The final number of guests must be confirmed at the time of booking.

For safety and legal reasons, additional undeclared guests will not be allowed onboard.

No, only guests declared in advance and included in the official passenger list are allowed onboard.

Yes, pets are allowed upon prior arrangement and with an additional cost.

Your cruise includes:

  • Comfortable sailing catamaran
  • Professional crew (English, Russian & Greek speaking)
  • Snacks and light lunch onboard
  • Local wine and water
  • SUP board and snorkeling equipment
  • Fuel for the standard itinerary
  • Port fees and taxes
  • All necessary safety equipment

Your cruise includes:

  • Comfortable sailing catamaran
  • Professional crew (English, Russian & Greek speaking)
  • Snacks and light lunch onboard
  • Local wine and water
  • SUP board and snorkeling equipment
  • Fuel for the standard itinerary
  • Port fees and taxes
  • All necessary safety equipment

Yes, if Private tour is booked we can tailor the itinerary based on your preferences and weather conditions.
Please note that additional fuel costs may apply for customized routes.

Absolutely! Birthdays, anniversaries, and special events can be arranged. Let us know in advance, and we will help create a memorable experience.

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