TERMS AND CONDITIONS

YOUR RESERVATION
On receipt of your deposit, subject to availability of our sailing packages and at our discretion, EGOcruise will reserve your place on your selected sailing holiday. A contract is made between you and Twelve knots MCPY (Registered in Greece) only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent.

Booking confirmation is the advice and invoice we send you outlining the names of person(s) booked, the date of departure of your sailing holiday, the deposit amount to be paid and the date it is due by, the balance of payment required and the date it is due by and details of payment options. This booking confirmation will also outline the balance of payment required from you and the date this is due in order to complete your arrangement with us.

Contract: means any booking, arrangement or agreement made between you and EGOcruise (Twelve Knots MCPY brand name)
We, us, our, ourselves, EGOcruise: is a brand owned and operated by Twelve knots MCPY
Website: www.egocruise.com
You, your: any person(s) named on the booking form, regardless if noted at the time of booking or added or deleted at a later date.

All monetary amounts are stated in Euro (€) and are payable, including VAT, in Greece unless otherwise provided. Where the context permits, the singular includes the plural and vice versa. References to Clauses are to clauses in this contract. The law of Greece will apply to the contract between you and us.

If any provision(s) of this contract is or becomes invalid and unenforceable, then that provision will be deemed to be deleted. However, that provision will not affect the remainder of the contract, which will remain in full force and effect, subject to any modifications deemed necessary by the deletion of the invalid or unenforceable provision(s).

If a person confirms a booking through our online booking form on our website or makes the booking through a travel agent associated with us, they must ensure all person(s) named on the booking form have read and understood these terms and conditions, which form the basis of our contract with you. If any person named on this booking form is under 18 years of age at the time of booking, they must obtain the consent of their parent(s) or guardian(s), who must also have read these terms and conditions.

It will be the responsibility of the person(s) who made the booking through our online booking form or made the booking through a travel agent associated with us to ensure the booking confirmation is sent to all person(s) noted on the booking form regardless of whether they are noted on the booking form at the time of booking or added at a later date. The person(s) who made the booking will also be responsible for informing us of any errors on the booking confirmation within 10 working days of it being sent. In accordance with clause 3.k, we will not be liable for any erroneous information supplied by you.

Likewise, we will not be liable for any loss you suffered as a result of any of our emails being blocked by web filters or firewalls.

To confirm your daily charter reservation, a deposit equivalent to 50% of the total trip price must be paid to EGOcruise – Twelve Knots MCPY within four (4) calendar days from the date of booking. The remaining 50% balance must be settled no later than fourteen (14) days before the scheduled departure date.

If full payment is not received by the due date, EGOcruise reserves the right to cancel the booking and retain the deposit as a cancellation fee.

Cancellations must be submitted in writing. If notice of cancellation is received less than 48 hours prior to departure, the deposit will be considered non-refundable.
For last-minute bookings, full payment is required at the time of booking.
Cancellations must be submitted in writing. A full refund is granted only if the cancellation request is received at least 48 hours before the scheduled departure.
If cancellation occurs less than 48 hours prior to the departure date or in case of no-show, no refund will be provided.
If guests arrive more than thirty (30) minutes after the confirmed meeting time, the booking may be considered a no-show and treated as a cancellation, with no refund due.

EGOcruise reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, and where available, offer you a comparable alternative. Where cancellation is necessary, a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control.

If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another EGOcruise sailing trip without payment of any transfer fee.

If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond EGOcruise’s control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

EGOcruise is not responsible for the cost of any other travel arrangements affected by holiday cancellations or rescheduling.

The information in our website is correct to the best of our knowledge at the time of going to print (May, 2025) but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.

In the event you have purchased a trip through EGOcruise, and this trip is operated by a third-party partner of us, our responsibility is limited to the operation of the purchased trip at the time booked, without us being responsible for the delivery or the enjoyment of the trip booked. However, we are in constant contact with our partners to ensure that all our guests will be having a safe and joyful trip.

EGOcruise constantly strives to improve trip itineraries and features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute destinations.

EGOcruise is not responsible for any other travel arrangements affected due to our cancellations.

EGOcruise’s holidays are specifically planned for those who want to experience sailing onboard a sailing yacht. Consequently, the facilities and activities on a EGO cruise holiday are not appropriate to persons who are affected by sea, are not willing to become part of a sailing crew, and who are not in a health and/or physical standard to follow this type of holiday.

EGOcruise must be advised of any medical conditions or physical disability requiring special attention before you book your holiday. If you do not advise us at this stage, we may refuse to accept your booking. We may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion. EGOcruise will try to help you with your requirements but cannot guarantee to do so, either on our own or our suppliers’ (such as hotels, restaurants and excursions) behalf.

The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on a trip, or for the quality of the care or services received.

You are responsible for all travel arrangements and costs to/from the point of commencement/ conclusion of the holiday.

There may be times when the EGOcruise Skipper has to make a decision in your best interests or the best interests of their crew. You agree to comply with the authority and decisions of the appointed EGOcruise Skipper and the laws of the country in which you are travelling. If you do not so comply or if, in the EGOcruise Skipper’s opinion, you are not compatible with the general enjoyment and well-being of other members on the holiday or smooth operation of the holiday itself, we reserve the right to refuse to let you continue with the holiday.

During your cruise experience with EGOcruise, photographs and/or video recordings may be taken by EGOcruise crew members, representatives, or contracted professionals for the purposes of marketing, promotion, social media, and documentation of the trip. These materials may include images or recordings in which you may be recognizable, either individually or as part of a group.

By participating in an EGOcruise sailing trip, you grant EGOcruise (Twelve Knots MCPY), its affiliates, licensees, and assignees the irrevocable and unrestricted right to use, reproduce, and publish any such photographs and/or video content that may include your image, likeness, or voice, for promotional, advertising, or editorial purposes in any medium, including but not limited to print, online platforms, and social media channels, without compensation or further notice.

If you do not wish to appear in such materials, it is your responsibility to inform the skipper or a crew member in writing at the start of the trip. EGOcruise will make reasonable efforts to respect such requests; however, complete exclusion from group content or background appearance cannot be guaranteed.

EGOcruise bears no responsibility for any photography or videography carried out by other guests onboard, and any concerns in this regard must be resolved privately between the parties involved.

We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travellers and any EGOcruise staff have the right to travel/work in a safe environment. Any threats to their safety, well-being, or inappropriate behaviour by you, whether verbal or physical, will be taken extremely seriously and may result in the immediate termination of your holiday. In such event, you will be responsible for your own repatriation and related costs and have no claims against us.

Notwithstanding anything else in this contract, we will not be liable to you in any way for any loss, expense, damages, injury, illness or death if your claim was as a result of:

• Any act, omission or failure by any employee(s), if they were not acting in the course of their employment carrying out the duties they were contracted to do with us;

• Any act, omission or failure by any of our supplier(s);

• Any act, omission or failure by you, a person named on your booking form, whether at the time of booking or added at a later date, or another member of the public who has contracted our services for a sailing holiday and is on one of our yachts;

• Any erroneous information supplied by you or a party on your booking form;

• Any act, omission or failure by any third party

You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your cabin to a EGOcruise staff as soon as it is discovered.

The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a trip. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.

It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected holiday before your departure as well as any necessary vaccinations and to comply with all applicable laws. EGOcruise is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on trip (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense.

In the event of your withdrawal from a holiday after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. No refunds will be made for any absence from the trip.

Under no circumstances can we be held responsible for snow or weather conditions, nor can any holiday be cancelled or amended by you at any time on the basis of snow or weather conditions.

We will not be in breach of this contract if the breach was caused by something that is unforeseeable and beyond our control.

Accordingly, we will not be liable for any act, omission or failure under this contract if that act, omission or failure was as a consequence, beyond our, our employees or our suppliers reasonable control, including but not limited to civil disruption, industrial disputes, terrorism, war, extreme weather conditions, fire and natural disasters.